Frequently asked questions
What is the return policy?
All sales are final unless there has been an error on our end.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What are the care instructions?
Hand wash in cold water and lay flat to dry. DO NOT put items in the washer machine or use bleach as this can damaged the fibers and unravel the item.
Why does my wool item smell after washing?
Wool smells when washed mainly because of two natural substances in it: lanolin and keratin.
- Lanolin is a waxy oil produced by sheep to protect their wool. When it gets wet, it can give off a strong, earthy or "sheepy" odor.
- Keratin is the protein that makes up wool fibers. When wet, it can smell a bit like wet hair.
How to reduce the smell:
- cold water with a wool-safe detergent
- Lay and dry flat in a well-ventilated space
- vinegar rinse (1 part vinegar to 3 parts water) can help neutralize strong odors
How do I get an alteration?
If an alteration is requested such as sizing, the item must be sent back within 2 weeks of request.
Where are your products manufactured?
All of my products are manufactured by me in Philadelphia. The yarn I used is sourced globally.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.